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For instructions on submitting bid responses, please review the posting entity’s solicitation and attached bid documents.

Customer Service Center

Solicitation ID: 601440000018495

Status: Awarded

Response Due Date: 4/29/2019

Response Due Time: 3:00 PM

Agency/Texas SmartBuy Member Number: 601

Days Solicited: 21+ Days for Solicitation Notice

Solicitation Posting Date: 1/23/2019

Last Modified: 11/15/2019 2:10 pm

Solicitation Description: This solicitation is for services to provide customer service center operations for the TxDOT Toll Operations Division (TOD). The vendor will operate the customer service center (CSC) which manages TxDOT’s TxTag and Pay by Mail programs as well as the unpaid toll enforcement program, including the Habitual Violators Program. NOTE: ALL INFORMATION OR CHANGES RELATED TO THIS SOLICITATION WILL BE POSTED ON THIS WEBSITE. RESPONDENTS SHOULD MONITOR THIS WEBSITE FOR ANY ADDENDUMS, ADDITIONAL DOCUMENTS, QUESTIONS AND ANSWERS OR CHANGES. THE OPENING DATE SPECIFIED ON THIS POSTING IS THE DUE DATE FOR SUBMITTAL OF RESPONSES. RESPONSE SUBMITTALS WILL NOT BE ACCEPTED AFTER THE OPENING DATE AND TIME.

Addendum: Pre-Bid Mandatory Attendance Sheet 2/7/2019
The Pre-Bid Mandatory Attendance Sign-In Sheet replaces Attachment #5: Pre-Bid Mandatory Attendance Sheet. 2/12/2019
Addendum 1 - Change response submission due date. Change TxDOT response to questions posted-by date. 2/26/2019
Addendum 2 - Change instructions to respondents on RFP 3/5/2019
Addendum 3 - Changes to Instructions to Respondents. Change Response Submission Due Date. 3/7/2019
Addendum 4 - Changes to Request for Proposal. Changes to Statement of Work. Changes to Schedules and Attachments. 3/20/2019
Questions and Answers 3/20/2019
Addendum 5 - Changes to Instructions to Respondents, response submission due date, and Schedule 1 - Pricing. 4/22/2019
Revised Schedule 1 - Pricing 4-22-19 4/22/2019

Class/Item Code: 95893-Toll Management And Operations Services


1ESBD_File_152377_601440000018495_Solicitation Package.pdfSolicitation Package
2ESBD_File_152377_601440000018495_Attachment B - Balanced Scorecard (B-1 and B-2).xlsxAttachment B - Balanced Scorecard (B-1 and B-2)
3ESBD_File_152377_601440000018495_Schedule 1 - Pricing.xlsxSchedule 1 - Pricing
4ESBD_File_152377_601440000018495_Schedule 5 - Requirements Compliance Matrix.xlsxSchedule 5 - Requirements Compliance Matrix
5ESBD_File_152377_601440000018495_Pre-Bid Mandatory Attendance Sheet.pdfPre-Bid Mandatory Attendance Sheet
6ESBD_File_152377_601440000018495_Pre-Bid Mandatory Attendance Sign-In Sheet.pdfPre-Bid Mandatory Attendance Sign-In Sheet
7ESBD_File_152377_601440000018495_Addendum 1.pdfAddendum 1
8ESBD_File_152377_601440000018495_Addendum 2.pdfAddendum 2
9ESBD_File_152377_601440000018495_Addendum 3.pdfAddendum 3
10ESBD_File_152377_601440000018495_Addendum 4.pdfAddendum 4
11ESBD_File_152377_601440000018495_REVISED Attachment A - Liquidated Damages.pdfREVISED Attachment A - Liquidated Damages
12ESBD_File_152377_601440000018495_REVISED Attachment B - Balanced Scorecard (B-1 and B-2).xlsxREVISED Attachment B - Balanced Scorecard (B-1 and B-2)
13ESBD_File_152377_601440000018495_Attachment H - Sample Mailings (new).pdfAttachment H - Sample Mailings (new)
14ESBD_File_152377_601440000018495_Attachment I - Trailer Specifications (new).pdfAttachment I - Trailer Specifications (new)
15ESBD_File_152377_601440000018495_REVISED Schedule 1 - Pricing.xlsxREVISED Schedule 1 - Pricing
16ESBD_File_152377_601440000018495_Questions and Answers.pdfQuestions and Answers
17ESBD_File_152377_601440000018495_Addendum 5.pdfAddendum 5
18ESBD_File_152377_601440000018495_REVISED Schedule 1 - Pricing 4-22-19.xlsxREVISED Schedule 1 - Pricing 4-22-19

Contractor Name Mailing Address Value Per Contractor Contractor Hub Status Award Date Award Status
Faneuil, Inc. 2 Eaton Street, Suite 1002, Hampton, VA 23669 142272700 NOT HUB CERTIFIED 11/5/2019 Full Award