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REQUEST FOR PROPOSALS TO PROVIDE RELAY ACCESS SERVICES

Solicitation ID: 473-20-00003

Status: Closed

Contact Name: Stone, Jay

Contact Number: 512-936-7425

Contact Email: jay.stone@puc.texas.gov

Response Due Date: 10/26/2020

Response Due Time: 10:00 AM

Agency/Texas SmartBuy Member Number: 473

Days Solicited: 21+ Days for Solicitation Notice

Solicitation Posting Date: 9/25/2020

Last Modified: 10/26/2020 10:01 am

Solicitation Description:

The Public Utility Commission of Texas (PUCT) is issuing this request for proposals (RFP) for a telecommunications carrier to provide Texas statewide telephone relay access service (TRS or “relay service”) for persons with speech and/or hearing impairments. TRS provides telephone interpreting service for people who can hear and those who are deaf, hard of hearing, deaf-blind, or speech disabled. TRS makes it possible for persons with hearing impairment or speech disability who may or may not be using special equipment to communicate with hearing persons without special equipment or with other persons with special equipment (e.g. oralist using voice-carryover conversing with a deaf person using a telecommunications device for the deaf (TTY)). The TRS provider selected must provide access to the telecommunications network in Texas equivalent to the access provided to other customers

Class/Item Code: 91585-*Telecommunication Relay Services (Text Telephone (Tty)
Text-To-Voice
Voice Carry Over (Vco)
Hearing Carry Over (Hco)
Speech-To-Speech Relay
Video Relay
Spanish Relay
7-1-1 Access To Trs