Contract Details: # 645-S1

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Number 645-S1
Description Paper - WorkQuest
Category TxSmartBuy
Type Term
Start Date 2/1/2002
End Date 11/30/2021
Purchase Category Code(Agencies Only) Doc Type 9 – Texas Government Code § 2155.441 Purchases of products & services of workshops, organizations, or corporations whose primary purpose is training & employing mentally or physically disabled persons.
Purchase Orders Only purchase orders issued through Texas SmartBuy are eligible for contract pricing. The Contractor will not ship any products or provide related services until receipt of a Purchase Order generated by the Texas SmartBuy system.
NIGP Code(s) 645-21
CPA Contract Management Questions regarding contract management issues, price changes, amendments or other post-award concerns should be directed to:

SPD Contract Management Office (SCMO)
Texas Comptroller of Public Accounts (CPA)
Phone: (512) 463-3034 option 3
Email: spd.cmo@cpa.texas.gov
Contract Specifics/Notes Austin District (14) - Recycled paper:
Commodity code (64521411718)
WorkQuest delivers all quantities of 1-499 cases directly from warehouse.
  • No additional freight charge for 5 or less cases (inside/white glove)
  • For more than 5 cases there is an additional freight charge of $1 per case (inside/white glove)
500+ cases are shipped by Fort Worth Lighthouse with these optional additional charges:
  • Flat $45 for inside delivery -or-
  • Flat $90 for inside delivery + lift gate

All Districts – All other paper
1-5 cases are delivered with no additional freight charge.
More than 5 cases:
  • There are no additional freight charges for standard dock deliveries
  • Flat $45 for inside delivery
  • Flat $90 for inside delivery + lift gate
  • White glove delivery – see table Premium White Glove Delivery Pricing
Definitions:
Inside Delivery – Within 5 feet of the front door
White Glove – Beyond 5 feet of the front door
Compliant Products by Contractor Delivery does not occur until the Contractor delivers products, materials or services in full compliance with the specifications to Customer’s F.O.B. destination, unless delivery is specifically accepted, in whole or in part, by the Customer. Providing products, materials or services which do not meet all specification requirements does not constitute delivery.

Customer reserves the right to require new delivery or a refund in the event that materials or products not meeting specifications are discovered after payment has been made.
Purchase Order Cancellation The Customer may request that a Contractor cancel a specific line item or an entire purchase order. There shall be no fees charged for cancellation of an item and/or order prior to shipment by the Contractor. A Purchase Order Change Notice should be processed and sent to Contractor.
Restocking Fee for Returned Products The Customer may request that a Contractor accept return of products already delivered. If the return is required through no fault of the Contractor, the Contractor may request a reasonable restocking charge. The Customer may pay a restocking charge if the CPA or Customer determines that the charge is justifiable. As a guideline, such charges shall not exceed 15%.
Substitutions During the Contract term, the Contractor shall not substitute a product or brand unless the Contractor has obtained prior written approval from the CPA Contract Manager in coordination with the Customer. The Contractor must have written confirmation from the CPA Contract Manager of the substitution before making delivery.
Contractor Performance The Statewide Procurement Division Contract Management Office (SCMO), a division of the Comptroller of Public Accounts (CPA), administers a vendor performance program for use by all customers per Texas Government Code (TGC), §2262.055, and 34 Texas Administrative Code (TAC), §20.108. The Vendor Performance relies on the customer's participation in gathering information on vendor performance. State agency customers shall report vendor performance on purchases of $25,000 or more from contracts administered by CPA, or any other purchase of $25,000 or more made through delegated authority granted by CPA (TAC 20.108), or purchases exempt from CPA procurement rules and procedures. State agencies are additionally encouraged to report vendor performance on purchases under $25,000.

Vendor Performance shall be reported through the CPA VENDOR PERFORMANCE TRACKING SYSTEM.

The purpose of the Vendor Performance Tracking System is to:
• Identify vendors that have exceptional performance
• Aid purchasers in making a best value determination based on vendor past performance
• Protect the state from vendors with unethical business practices
• Track vendor performance for delegated and exempt purchases

Contractor Information

VID: 17419760511

Contractor: Workquest, Inc.

Contact Name: WorkQuest Customer Service

Email: customerservice@workquest.com

Phone: (512) 451-8145

Address: 1011 East 53 1/2 Street Austin TX 78751